Terms & Conditions
Terms of Business & Client Retainer
These Terms of Business set out the standard agreement between Howay Legal (“the Company”) and you, the client. They apply to all instructions accepted by us and form the basis of our contract with you, unless otherwise agreed in writing.
Definitions
In these Terms and Conditions, the following definitions apply:
- “Calendar Day” – Any day of the year
- “Cancellation Form” – The form provided in Schedule 1
- “Contract” – The agreement for the provision of services under these Terms
- “Client” / “Customer” – The individual receiving services from Howay Legal
- “Order” – The Client’s formal request for services
- “Seller” / “Company” – Howay Legal
- “Services” – Any Will writing, LPA, or related legal support offered by Howay Legal
“Payment Information” – Includes all required billing and payment details
Words used in the singular shall include the plural, and vice versa. Any reference to legislation includes updates or amendments to that law. References to “writing” include email and other electronic communications.
Our Process
At your initial appointment, we’ll take detailed instructions, explain all relevant legal terminology, and offer tailored advice. You’ll have the opportunity to ask questions and we’ll work with you to ensure your documents reflect your wishes clearly.
What You Can Expect from Us
Howay Legal commits to:
- Acting with reasonable care, skill, and within an appropriate timeframe.
- Providing clear legal advice. In some cases, this may involve recommending additional services or documents. If so, we will explain any associated costs clearly before proceeding.
- Providing draft documents within 10 working days of receiving all necessary information.
- Issuing final documents within 5 working days of your approval.
- Maintaining strict confidentiality and complying with data protection laws.
- Offering an optional attestation service to supervise the signing and witnessing of your documents.
- Providing clear signing instructions and offering a free document check after signing (if returned to us).
- Allowing you to cancel within 14 days of instruction with a full refund. If work has already been completed within that time, we may deduct reasonable charges based on the progress made.
If We Cannot Follow Your Instructions
If we are unable to act on your instructions for legal or practical reasons, we will explain any differences between your expectations and the documents we are able to prepare.
Right to Cancel
You have a legal right to cancel your contract with us within 14 calendar days. Full details and a cancellation form are included in Schedule 1.
If you ask us to begin work during the cancellation period, and later cancel, you may be charged for any work completed up to that point.
Refund Policy
If you cancel within 14 days:
- You may receive a full or partial refund depending on whether work has already begun.
- If no work has started, you are entitled to a full refund.
- If work has begun (with your permission), we reserve the right to deduct a reasonable fee for services provided.
- We will explain any deductions clearly and in writing.
You may waive your right to cancel if you require your documents urgently. In that case, you will be asked to sign a waiver.
Our Liability
If we fail to provide our services with reasonable care and skill, we will carry out any necessary corrections at no extra cost. We are not liable for delays caused by factors beyond our control or by failure on your part to provide the necessary information or documents.
Your Responsibilities
As our client, you agree to:
- Provide full, honest, and accurate information
- Check all draft documents for accuracy, including names, addresses, and wishes
- Return signed documents promptly
- Inform us if you do not receive your documents within two weeks
- Pay all fees due in accordance with our invoice
- Arrange for appropriate witnesses if you are not using our attestation service
Client Care & Complaints
We aim to deliver a high standard of service. If you are unhappy at any stage, please contact us and we’ll do our best to resolve the issue. If we are unable to do so, you may refer your complaint in writing to:
The Society of Will Writers
Chancery House, Whisby Way, Lincoln, LN6 3LQ
We follow the Society’s Code of Practice, which is available on request. You may also complete a satisfaction survey here.
Schedule 1: Cancellation Notice
If you wish to cancel your contract, please send written notice by email or post. You may use the following form, or write to us with the same details:
TO: HOWAY LEGAL
I/we hereby give notice that I/we wish to cancel my/our contract.
Ref (from your invoice): ____________
Date contract commenced: ____________
Consultant’s name: __________________
Signed: _____________________________
Name(s): ___________________________
Address: ___________________________
Date: _____________________________
Send to:
Email: cancel@howaylegal.co.uk
Post: Howay Legal, Unit 4, Penwith Business Centre,Long Rock, Penzance, TR20 8HL
