
Proud Members of the Society of Will Writers
At Howay Legal, we’re proud to be full members of the Society of Will Writers and Estate Planning Practitioners (SWW) – a leading self-regulatory body for professionals in the will writing and estate planning industry. While will writing isn’t regulated by the government, the SWW plays a vital role in holding its members to high standards. For our clients, this means added peace of mind. You can trust that we’re trained, insured, and working in line with a clear Code of Practice designed to protect you. What our SWW Membership Means for You As members, we commit to acting in your best interests at all times. We undergo continuous professional training, follow industry-leading guidelines, and carry full Professional Indemnity Insurance. We also abide by the SWW’s clear expectations when it comes to confidentiality, data protection, client care, and ethical conduct. In short -you can be confident that your Will or Lasting Power of Attorney is being handled professionally, respectfully, and properly. What to Do If You’re Ever Concerned We always aim to resolve any concerns openly and promptly. However, if you’re not satisfied and feel something hasn’t been handled properly, the SWW has a formal complaints process that you can access for independent help. Before raising a complaint with the Society, you’ll need to give us the opportunity to resolve the issue directly. That means writing to us and clearly explaining your concerns and how you’d like them resolved. If we can’t come to an agreement, you’re welcome to escalate your complaint to the SWW for review. How the SWW Can Help The Society of Will Writers will assess whether your complaint relates to a breach of their Code of Practice. If so, they may be able to help in a number of ways. In some cases, the Society will offer conciliation, where they work with both sides to reach a fair outcome. This might involve practical solutions, clearer communication, or even a financial settlement -although the SWW does not have the power to award compensation directly. If the matter is more serious, or can’t be resolved informally, it may be passed to a case manager for further investigation. Should disciplinary action be necessary, the Society has a formal process in place for that too. It’s important to note that the SWW cannot intervene in every kind of dispute. For example, issues around fees or contract terms may fall under civil law, while concerns around financial advice or criminal matters may need to be addressed by the FCA or the police. How to Get in Touch with the Society of Will Writers If you’ve followed the steps above and would like to escalate a concern, you can contact the SWW using the details below or by completing their online complaints form: The Society of Will WritersChancery HouseWhisby WayLincolnLN6 3LQ 📞 Phone: 01522 687888📧 Email: info@willwriters.com🌐 Website: www.willwriters.com📝 Submit a Complaint: Click Here Choosing a firm like Howay Legal – supported by the Society of Will Writers and committed to doing things right – means you’re in safe hands. We’re here to make planning for the future simple, straightforward, and fully supported from start to finish.